Refund Policy
Customers purchasing from David Protein receive clear return, exchange, and refund options under the terms below.
Eligibility and Timing
For eligible purchases from David Protein, the return or exchange request period remains open for 30 days from confirmed delivery.
To start, contact David Protein at support@davidproteinhearth.shop and obtain approval before mailing or handing over any merchandise.
Who Pays for the Return
Approved no-reason returns and exchanges do not require the customer to pay return postage; David Protein supplies a prepaid label or comparable free arrangement.
If an order arrives damaged, defective, mis-shipped, or incomplete, David Protein pays the related return shipping after the issue is verified.
Approved returns and exchanges are processed without any restocking fee.
Refund Method and Timing
David Protein sends an approved refund back to the original payment method, with receipt of the funds expected within 5-10 business days.
Limited Return Categories
Customized or personalized goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for a no-reason return.
David Protein will still address damage, defects, incorrect or incomplete orders, and rights that cannot lawfully be limited, even when the product category is normally excluded.
Order Cancellations
Contact David Protein at support@davidproteinhearth.shop to seek cancellation before dispatch; after dispatch, the order follows the return process in this policy.
The Settings > General business address, 163 College St, Ackerman, Mississippi, 39735, United States, is the default return address, subject to the authorization instructions sent by David Protein.
Restocking fee: None.
For clarity, David Protein pays all approved return shipping for both no-reason returns or exchanges and verified quality-related returns.
Verified Merchant Details
Merchant name: David Protein
Trading name: David Protein
Support email: support@davidproteinhearth.shop
Support telephone: 512-529-5986
Business address: 163 College St, Ackerman, Mississippi, 39735, United States
Service schedule: Monday to Friday, 9:00 AM–5:00 PM (Pacific Time (PT))